+ Privacy Policy

What personally identifiable information do we collect?

When placing an order we collect your shipping address, billing address, email address, name & phone number. We never view or see any credit/debit card or account details. All payments are handled by Paypal - they are one of the most trusted, secure & widely used online payment gateways available.We do not store credit card details nor do we share customer details with any 3rd parties.

How is your information used?

Address:
We use your address to send you the items. We will not send you spam by mail or email. We never share any of your information with 3rd parties.

Email Address:
We use your email address primarily to send you a confirmation email after ordering, & inform you when your item is shipped or whether there are any problems with your order. If you choose to subscribe to our newsletter you will receive promotional emails occasionally. You can unsubscribe easily at any time. We do not send out newsletters very frequently, most updates can be found in our Blog section on our site which you can subscribe to.

Phone Number:
We may use your phone number to call you if there is a problem with your order or something urgent. Most of the time we will contact you via email if there's a problem

Who do we share your information with?
No-one.

What choices are available to you regarding communications from us?
We will only contact you via telephone if there is an urgent problem with your order. All other communications will be sent to the email address provided. Information about this can be found under the "How is your information used?" section.

What kind of security procedures are put in place to protect the loss, misuse, or alteration of your information?
Our website is hosted on a secure server, under password. We authorise access to personal information only to employees who require it to fulfil their job responsibilities. None of our employees can view any card or bank account information as it is all handled by Paypal who are one of the most trusted, secure & widely used online payment gateways available.

How can you correct any inaccuracies in the information you provide to us?
If you have sent us incorrect information such as shipping address, email address, name, phone number then get in contact via our contact page & we will make the appropriate changes.

+ Delivery Policy

Do you ship overseas?
We ship to all EU countries & some outside of the EU. If you have issues ordering to your country it's best to contact us & let us know.

What courier & how long?
We ship UK orders using Interlink Express on a next day service. EU orders will be shipped via TNT or UPS usually. EU delivery is between 3 - 7 working days depending on the country

Do I have to pay customs charges?
Customers in NON-EEC countries will be responsible for all customs charges imposed by that country. We cannot predict what these may be... you may want to check out your local customs office to find out more before ordering from us.

+ Returns / Cancellation Policy

How do I cancel an order?
If you want to cancel an order it's best to contact us ASAP to avoid charges. If you cancel the order prior to stock being ordered then you will be entitled to a full refund. If stock has been ordered then there would be a 25% restocking fee on the price of the garments. If production has started then you will be entitled to a refund minus the material & labour costs incurred. If the items have already been produced, due to them being custom products you will not be able to cancel the order.

What do I do if I have to return something?
If you have a problem with your order you have to notify us within 7 days of receiving the goods, otherwise we will assume the order has been accepted & checked, you may not be entitled to a refund or reprint after this period. If notified within this time we will either offer a reprint or a refund depending on how many items are faulty or missing. Printed sample t-shirts may be exchanged, but are not eligible for a refund. Unprinted samples cannot be exchanged & are non refundable.

If the whole order is faulty we will arrange a courier to collect from you, please make sure you repackage the returned goods suitably for transit. We will then inspect the garments to check the return is valid. If there are 1 or a few faulty items in a batch then photographs of the faulty items will be acceptable proof, no return will be necessary.

+ Terms & Conditions

Delivery:
We cannot accept responsibilty for delays on the part of any delivery company we use nor can we reimburse any loss incurred by the customer by late delivery of goods due to these delays

Production delays / Missed Deadlines:
If there is a problem or delay with your order & a deadline is missed (although this is very uncommon, it can happen) we can't accept responsibility for loss of sales or any other costs this may incur to you. Typically when a deadline is missed you will be refunded the cost of postage or rush order fee if one was paid. As the products are custom made we cannot accept a return if the reason for returning the goods is that they were late either by production delays or delivery delays

Returns:
If you have a problem with your order you have to notify us within 7 days of receiving the goods, otherwise we will assume the order has been accepted & checked, you may not be entitled to a refund or reprint after this period. If notified within this time we will either offer a reprint or a refund depending on how many items are faulty or missing.

If the whole order is faulty we will arrange a courier to collect from you, please make sure you repackage the returned goods suitably for transit. We will then inspect the garments to check the return is valid. If there are 1 or a few faulty items in a batch then photographs of the faulty items will be acceptable proof, no return will be necessary.

Payment:
Unless specifically agreed, all invoices are payable immediately. If invoice terms are agreed with the customer and the balance is not met within the stated payment terms, interest will be charged as per the Consumer Credit Act 1974.

Copyright:
When placing an order with Monster Press the customer accepts sole responsibility for copyright and the reproduction of images. It is deemed you are the owner / have permission to reproduce artwork files.

Turnaround Times:
Turnaround times are typically 10 working days which don't include weekends or bank holidays. You will be given an estimated completion date when your order is processed. Please note this is estimated and not a guaranteed date of the day your order will be delivered.

Proofs Sheets:
We will send a proof sheet to you to approve prior to printing which displays the print size, position & print colours. Scale may not be 100% accurate so please check the dimensions & measure if necessary. If you decide to change something please make sure you receive updated proofs, if you don't receive updated proofs within 24 hours of emailing us, chances are we didn't get the email. Occasionally (but rarely) emails do go missing.

We cannot accept responsibility for any mistakes that are made on the proof sheet in the final print, so please check this very carefully. We cannot guarantee that the digital colours displayed on proof sheets are completely accurate. Monitor colours vary a lot so cannot be 100% certain we are both seeing the same colour. For custom mixed ink it's pretty essential that you check colours against a printed Pantone Solid Coated book for accurate colour referencing. We cannot accept responsibilty for a colour not matching your original artwork if the ink colour matches the Pantone colour / ink colour you approved. If you approve a proof sheet, we will assume you have checked the ink colour against a Pantone guide & all is OK.

By placing an order with Monster Press you are deemed to have accepted the above terms & conditions